FRESHEST CONSULTANTS
FRESHCALLER
Introducing our comprehensive Freshcaller Support and Configuration Services, designed to enhance your organization's use of Freshcaller for seamless telephony integration within your customer support and sales operations. Our team of experts specializes in optimizing Freshcaller to meet your unique business requirements, ensuring that your team can deliver exceptional customer experiences through efficient call management, automated workflows, and advanced integrations.
FRESCALLER SERVICES
SERVICES INCLUDE, BUT ARE NOT LIMITED TO:
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Call Workflow Optimization: Maximize the efficiency of your call operations with customized call workflows. We aid in the creation and implementation of workflows that simplify call routing, prioritization, and distribution so that the most qualified agents can handle calls quickly.
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Ticket Generation from Calls: Transform your customer interactions into actionable tickets with ease. Our services include setting up automatic ticket creation from calls, enabling your team to track, follow-up, and resolve customer issues effectively, and ensuring nothing falls through the cracks.
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Automatic Responses and IVR Setup: Enhance your customer service with automatic responses and Interactive Voice Response (IVR) systems. We help configure IVR menus, voicemail, and automated greetings to ensure customers are guided appropriately, even outside business hours or during peak times.
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Integrations with CRM and Other Applications: Leverage the full potential of Freshcaller by integrating it with your CRM software and other essential business applications. Our team supports you through the integration process, ensuring seamless data flow and enhanced customer interaction tracking.
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Reporting and Analytics Configuration: Gain valuable insights into your call operations with customized reporting and analytics. We assist in configuring dashboards and reports that provide critical metrics on call volumes, agent performance, call resolution times, and customer satisfaction, enabling data-driven decision-making.
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Training and Support: Equip your team with the knowledge and skills to utilize Freshcaller effectively. Our training programs are tailored to your needs, covering everything from basic functionalities to advanced features and best practices. Ongoing support is also available to address any questions or challenges that arise.
With our Freshcaller Support and Configuration Services, you're equipped to leverage the power of Freshcaller, ensuring that your call operations are as efficient, responsive, and customer-focused as possible. Submit your request today to start enhancing your customer call experience.
How It Works
1 / Request Consultation
Submit your consultation request
2 / Consultation
Our Freshworks expert will reach out to you for a detailed consultation to understand your specific needs and objectives.
3 / Quote
We will get back to you within 48 hours with a quote including the anticipated number of hours required for the work to be completed.
4 / Implementation Plan
Upon accepting the quote, we will continue discovery as needed, and provide you with a customized plan for your configuration and optimization, tailored to meet your business objectives.
5 / Deployment and Testing
Our team will implement the agreed-upon solutions, followed by thorough testing to ensure everything functions as expected, keeping you informed and engaged throughout the process.
6 / Training and Follow-Up
Conclude with training sessions for your team and a follow-up to ensure satisfaction and address any further requirements.
Schedule a Free Consultation
